❓ Help & Support
We're here to help! Check the FAQ below or create a support ticket.
Frequently Asked Questions
How do I make a deposit?▼
Go to Crypto > Deposit, select your currency (BTC/ETH/USDT), and send funds to the provided wallet address. Your deposit will be confirmed by our admin within 24 hours.
When do I receive my daily yield?▼
Daily yields are calculated and paid every Monday-Thursday. Your cycle_day increments on these days only (Friday-Sunday are pause days).
How does the referral system work?▼
You earn commissions from 10 levels: L1 (10%), L2 (5%), L3 (2.5%), L4-L5 (1% each), L6-L10 (0.5% each). Share your referral link and earn passive income!
What are milestone bonuses?▼
When you reach certain investment amounts + L1 referral counts, you unlock bonus yield rates: Bronze (+5bps), Silver (+10bps), Gold (+15bps), Platinum (+20bps), Diamond (+25bps), Elite (+30bps).
How long does withdrawal take?▼
Withdrawal requests are processed by our admin team within 24-48 hours. You'll receive a notification when your withdrawal is approved and sent.
What is the pool balance?▼
Pool balance is a monthly distribution (0.1%) based on platform growth. It becomes available starting from your 2nd cycle (after day 100).
Still need help?
Our support team typically responds within 24 hours. For urgent issues, please mark your ticket as "Urgent" priority.
💡 Tip: Include transaction IDs, wallet addresses, or screenshots to help us resolve your issue faster.